Terms & Conditions

Last Updated: 1st July 2026

ABOUT US

These Terms & Conditions govern the use of services provided by aura by ella ("we", "our", "us"), including yoga, Pilates, fitness classes, workshops, online content, memberships, subscriptions and one-to-one sessions.

By booking, attending or participating in any of our services, you agree to these Terms & Conditions.

HEALTH & PARTICIPATION

Participation in yoga, Pilates and fitness activities involves physical movement and carries an inherent risk of injury.

By participating in any class, whether in person, live online or through pre-recorded content, you confirm that:

• You are physically fit and able to participate.
• You will exercise within your own capabilities and limits.
• You will stop exercising immediately if you experience pain, dizziness, discomfort or any other concerning symptoms.
• You are responsible for seeking medical advice before participating if you have any medical condition, injury, illness, are pregnant, postnatal, or have concerns about your ability to exercise safely.

If participating online, you are responsible for ensuring that your exercise space is safe, clear of hazards and suitable for physical activity.

Our classes are designed for general fitness and wellbeing unless expressly stated otherwise. Information provided by aura by ella is for educational and general wellbeing purposes only and is not medical advice.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or any other liability that cannot legally be excluded under UK law.

2. BOOKINGS, CANCELLATIONS & REFUNDS

All classes, private sessions and appointments are subject to a 24-hour cancellation policy.

If you cancel more than 24 hours before the scheduled start time, you may:

• Reschedule your session (subject to availability); or
• Receive a credit where applicable.

If you cancel less than 24 hours before the scheduled start time, fail to attend, or arrive too late to participate, the session will be forfeited and no refund or replacement class will be provided.

For memberships, subscriptions and class packages, missed classes cancelled outside the notice period will be deducted from your allowance.

We reserve the right to cancel or reschedule classes where necessary. In such circumstances, an alternative booking, credit or refund will be offered.

3. MEMBERSHIPS & SUBSCRIPTIONS

Memberships and subscriptions will continue until cancelled unless otherwise stated.

Where recurring payments apply, you authorise the relevant payment provider to process payments in accordance with your chosen membership plan.

You may cancel future renewals at any time through your account settings or by contacting us before your next billing date.

4. INTELLECTUAL PROPERTY

All content provided by aura by ella, including but not limited to videos, classes, recordings, programmes, photographs, graphics, logos, branding, written content and downloadable materials, is protected by copyright and intellectual property laws.

Unless expressly permitted in writing:

• Content may not be copied, reproduced, distributed, modified, republished or commercially exploited.
• Classes may not be recorded, shared or redistributed.
• No content may be presented as your own work.

All intellectual property rights remain the property of aura by ella and/or Ella Wiseman.

5. WEBSITE USE

You agree not to:

• Use the website unlawfully.
• Attempt to gain unauthorised access to any systems or accounts.
• Interfere with the operation or security of the website.
• Upload malicious software or harmful content.

We reserve the right to suspend access where these Terms are breached.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law, aura by ella shall not be liable for indirect, incidental, consequential or special losses arising from the use of our services or website.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

7. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. MARKETING COMMUNICATIONS

Where you choose to subscribe to our newsletter or marketing communications, you consent to receiving emails about classes, events, offers and business updates.

You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. CHANGES TO THESE TERMS

We reserve the right to update these Terms from time to time. Updated versions will be published on our website and will take effect immediately upon publication.

10. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. CONTACT US

Email: ellacharlotte_@outlook.com

If you have any questions regarding these Terms & Conditions, please contact us using the details above.